0

Customer Care Representative

Position Description

Enso Rings is a new, fast-growing, creative, forward thinking, fun, and exciting company seeking a Customer Care Representative to work from our office in Lehi, Utah. This is a full time position helping our team always deliver a positive customer experience!

Responsibilities

  • Manage incoming calls and customer inquiries.
  • Help facilitate returns/exchanges to ensure customer satisfaction.
  • Generate sales by having a thorough product knowledge, and by identifying opportunities to improve the customer experience.
  • Identify and assess customers’ needs
  • Build sustainable relationships of trust through open, sincere, and interactive communication.
  • Provide accurate, valid, and complete product and policy information.
  • Handle negative feedback, provide appropriate, and creative solutions and alternatives with urgency; follow up to ensure resolution and customer satisfaction.
  • Take the extra mile to help, engage and impress customers.
  • Customer Interaction on social media platforms

Qualifications

  • High school diploma or GED
  • Strong communication skills
  • Ability to work effectively and efficiently without constant supervision
  • High attention to detail
  • Flexible in job responsibilities

Enso Rings Company Overview

As a fast-growing leader in the silicone rings industry (you might have seen us on Shark Tank), Enso Rings is on a mission to disrupt the traditional jewelry industry while being a force for good in the world. Through our Rings for a Reason program, we donate a portion of proceeds from every ring purchased to organizations around the globe that are working to solve problems like hunger, poverty, disease, and protecting our planet. Enso is located in Lehi, Utah. Learn more at www.ensorings.com. Starting wage is $15/hr.